| MS Windows | 1 |  |
| Files / folders (the file-system) | 2 | |
| Internet and Email | 0 | |
| Basic Word processing | 1 | |
| Internet / computer security | 0 | |
| When things go wrong | 1 | |
| Mail merge | 1 | |
| Buying / Selling on Ebay | 1 | |
| Scanning | 0 | |
| Faxing | 0 | |
| Digital Imaging | 1 | |
| Toolbars and menus in MS Word | 2 | |
| Advanced Internet research / Googling | 1 | |
| Friends / Genes reunited | 0 | |
| Choosing hardware / upgrading | 1 | |
| Free software and GNU Linux | 2 | |
| Desktop publishing / Document layout | 1 | |
| File sharing (peer to peer) | 1 | |
| Voice over IP (internet telephone) | 0 | |
| Digital photography | 1 | |
| Networking (wired/wireless) / Sharing broadband | 0 | |
| Web photo gallery | 0 | |
| Burning (writing) CD's | 1 | |
| Computer housekeeping (defrag, disk cleanup etc) | 2 | |
| System settings | 1 | |
| Document compatibility and the Portable Document Format (PDF) | 0 | |
| Internet Shopping | 0 | |
| Making and accepting payments using Paypal | 3 | |
| Internet options in MS Windows | 0 | |